Marketing Operations Manager

This position offers the opportunity to lead and support a broad range of operational and strategic initiatives across the Marketing Department. The Marketing Operations Manager oversees departmental operations to ensure alignment and integration across all marketing functions, including digital marketing, communications, marketing technology, client relations, business development, events, and proposals.

In this role, the individual leads and develops a high‑performing team, manages and coordinates cross‑functional marketing projects, and monitors project health by tracking budgets, timelines, and key performance indicators. The manager also implements corrective actions as needed. The role is central to driving continuous improvement efforts that increase efficiency, reduce redundancy, and enhance the internal client (attorney) experience.

Additionally, the Marketing Operations Manager establishes and maintains governance frameworks for project intake, prioritization, support guidelines, and workflows, while developing standardized quarterly reports and dashboards to measure performance and ensure alignment with firm priorities and service standards.

Whether working independently or in a collaborative environment, you bring a structured, detail‑oriented, and deadline‑driven approach to your work. You communicate clearly and effectively with a wide range of stakeholders and understand the importance of strong written and verbal communication in supporting a fast‑paced professional services environment. You are comfortable managing multiple initiatives with shifting priorities and leverage technology, including advanced AI tools, to improve workflows, decision‑making, and operational efficiency.

Qualifications

• Bachelor’s degree required with 8+ years of relevant experience, including 3+ years of people management experience; prior law firm experience strongly preferred.
• Demonstrated expertise in AI strategy and workflow automation, including designing, implementing, and measuring the impact of AI‑enabled processes in a professional environment.
• Experience supporting budget oversight and vendor management, including evaluating ROI, assisting with vendor selection and contract management, and ensuring compliance with firm policies.
• Exceptional project management, organizational, and collaboration skills, with proficiency in Microsoft Office and modern project management and workflow tools.