• User Management Specialist

    Job Locations US-SC-Columbia
    Job ID 2018-1885
    Category
    Litigation Solutions
  • Overview

    AmLaw 100 law firm is seeking qualified applicants for a User Management Specialist to work with attorneys and clients served by the Firm’s Encompass eDiscovery Team.  The User Management Specialist will be responsible for administering user accounts and permissions,  support functions, and special projects.  The ideal candidate will have a Bachelor’s or Master’s degree in Computer Science and 8+ years of professional experience. 

    Responsibilities

    • Serves as an advisor and/or consultant to attorneys and their clients regarding user accounts and permissions, meeting with attorneys and clients as necessary to analyze case needs and determine appropriate configurations
    • Prepares recommendations and project plans for acquiring and implementing recommended solutions
    • Day-to-day technical management of user accounts and permissions across platforms
    • Defines business and technical requirements for specific case matters and then develops and/or coordinates the development of specialized databases or programs
    • Assists with preparing manuals and instruction materials for training personnel in litigation tools and processes and provides training when appropriate, especially with vendor provided tools
    • Diagnoses and corrects system and network problems related to litigation services tools and serve as a technical liaison to appropriate vendors
    • Works with members of other technology groups at firm to resolve technical problems that may arise
    • Operates as a timekeeper in a timekeeping environment

    Qualifications

    • Bachelor’s or Master’s Degree in Computer Science
    • 8+ years of professional experience
    • The ability to communicate with a diverse group of professionals, including attorneys, clients, and staff
    • The ability to handle multiple projects and priorities under stressful circumstances
    • The ability to travel to meet business needs

    PM17

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