• IT Technician

    Job Locations US-SC-Columbia
    Job ID 2018-1719
    Category
    Information Technology
  • Overview

    Columbia office of an AmLaw 100 law firm seeks an IT Technician to support systems, users and software. Provision, maintain end-user computing devices including laptops, desktops, multi-function devices and peripherals. Consults with end users on technical requests/issues. Minimum of one (1) year of experience with computers, including troubleshooting, installing new equipment and loading software is preferred. Experience within a law firm setting and a bachelor’s degree is preferred.

     

    Responsibilities

     

    • Administer the complete life cycle of all end-user hardware (Laptops, Desktops, and Tablets)
    • Administer the quarterly ingress and egress of leased assets
    • Administer an accurate inventory database of all end-user hardware
    • Maintain and regularly update spare desktops and presentation laptops for multiple satellite offices
    • Interface with end users as well as those assisting IT in multiple satellite offices to coordinate both new and departing user hardware management
    • High attention to detail, problem solving skills, and organizational skills are a must
    • Create and maintain accurate reports regarding the hardware environment on request
    • Assist with setup, and understand the use, of audio visual equipment including video conferencing
    • Handle escalated issues from Tier 1 support (Help Desk) using ticketing system
    • Troubleshoot and provision end-user dictation systems
    • Coordinate with and support remote end users
    • Work in conjunction with applications, security, and infrastructure engineering
    • Mobile device (iOS, Android) provisioning and support
    • Coordinate, prepare, and break down end-user computing systems for various functions both onsite and remote
    • Travel as needed to remote offices for support functions
    • Troubleshoot and provisions printing/multi-function devices
    • Participate in 24x7 On-call support rotation

     

    Qualifications

    • Qualified candidates must have excellent communication skills, strong interpersonal skills, and the ability to work independently in a fast paced environment under strict deadlines
    • The ability to work independently and manage time and tasks in a productive team environment are essential
    • Strong IT skills (Windows 10, MS Office, and LAN Technology) are required
    • Should have working knowledge of network protocols specifically TCP/IP, printers and peripherals
    • Should have solid working knowledge of Apple and Android devices and experience with troubleshooting
    • Should have experience with hardware and software troubleshooting procedures
    • Should be able to lift, move, and install equipment commonly associated with the duties of this position, up to 50 pounds
    • Should have a working knowledge of all current versions of MS Office Suite, MS Exchange/Outlook and Active Directory
    • Should have solid customer service and communication skills

     

     

    *No agencies please*

     

     

     

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